Refund policy

Our company is committed to providing the best possible shopping experience for our customers. If, for any reason you are not completely satisfied with your purchase, we offer a generous return policy as follows:
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1. Returns are accepted within 2 years of the purchase date.
2. All items can be returned to the following address: 1400 S GRAMERCY PL APT 17 LOS ANGELES, CA 90019
3. Alternatively, If you send pictures of the damaged product to Jun.matsuo@terratokes.com, we will provide a full replacement.
4. Our company will cover shipping costs for returning the item.
5. To initiate a return, please contact our customer service team at Jun.matsuo@terratokes.com, and they will provide you with instructions on how to process your return.

We want to ensure that our customers are completely satisfied with their purchases, and we are dedicated to providing a hassle-free return process. If you have any questions or concerns, please do not hesitate to reach out to our customer service team.